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Our Quality Promise

At Pelee Island Winery & Vineyards Inc., we stand behind every bottle we produce.

If your wine arrives damaged, appears faulty, or you believe there is a quality issue, please let us know. Our Customer Support team will review your request and do everything we can to make it right.

Because wine is a perishable food product and is regulated under provincial alcohol laws, we do not offer general returns or exchanges for change of mind.

Quality Concerns

If you experience a problem with one of our wines, we ask that you contact us as soon as possible.

To help us investigate and resolve your concern quickly, please include as much of the following information as possible:

For Online Orders

✔ Order Number

✔ Photo of the bottle

✔ Clear photo of the bottle date/batch label

✔ Photo or video of the wine poured into a wine glass (Optional)

If Purchased from the LCBO or Another Retail Partner

Please include:

✔ Photo of your purchase receipt

✔ Photo of the bottle

✔ Clear photo of the bottle date/batch label

✔ Photo or video of the wine poured into a wine glass (Optional)

How to Contact Us

Email:
support@peleeisland.com

or

Complete our Contact Us form. Click here to fill out the form

Our Customer Support team will carefully review your request and respond as quickly as possible.

Refunds, Credits & Replacements

Each request is reviewed individually.

Depending on the situation, we may provide one of the following:

• Refund

• Store Credit or Coupon

• Replacement Product (when applicable)

Replacement bottles are generally provided only when products are damaged during shipping or arrive broken.

Damaged Shipments

Although every order is packaged with great care, shipping damage can occasionally occur.

If your shipment arrives with broken bottles or damaged wine, please contact us immediately.

Please provide:

✔ Order Number

✔ Tracking Number

✔ Photos or videos showing the damaged shipment

✔ Photos of the shipping box (if applicable)

Once reviewed, we will arrange a replacement shipment whenever appropriate.

Please note that cosmetic damage to the outer shipping box alone does not qualify for a refund or replacement if the wine inside is undamaged.

Shipping Delays or Missing Deliveries

Note extra shipping delays may occur, please join our newsletter for the most up to date info.

If your package has been delayed, is missing, or tracking has stopped updating, we're happy to help.

Please contact either Pelee Island Winery or your shipping carrier.

Pelee Island Winery

Phone:
(519) 733-6551

Email:
support@peleeisland.com

Shipping Partners

GLS Canada
1-888-463-4266

Canada Post
1-800-267-1177

FedEx
1-800-463-3339

Delivery Requirements

Someone of legal drinking age must be present to receive and sign for every shipment.

Government-issued identification may be required upon delivery.

If no eligible recipient is available, your package may be:

• Returned to the courier's pickup location

• Returned to Pelee Island Winery

• Subject to additional shipping charges for redelivery

We cannot deliver to P.O. Boxes.

Shipping Information

Order Processing

Orders are typically processed within 1–2 business days before shipping.

Orders are not processed on weekends or Ontario statutory holidays.

Estimated Delivery Times

Ontario

Approximately 3–5 business days

Outside Ontario

Approximately 5–7 business days

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, or other unforeseen circumstances.

Deliveries typically occur between 8:00 a.m. and 8:00 p.m.

Free Shipping

Ontario

Free shipping on orders of $99 or more.

Orders below this amount are charged the shipping rate shown at checkout.

Selected Canadian Provinces (Outside Ontario)

Free shipping on orders of $199 or more to eligible provinces.

Orders below this amount are charged the shipping rate shown at checkout.

Shipping Restrictions

Due to provincial regulations and shipping limitations, we are currently unable to ship wine directly to the following destinations.

Alberta

We are currently unable to ship wine orders directly to Alberta.

However, you can still find Pelee Island Winery wines at select Alberta retailers, including:

• Wine and Beyond

• Willow Park Wines & Spirits

• Olympia Liquor

• The Liquor Hutch

• Co-op Wine & Spirits

• Safeway Liquor

• Sobeys Liquor

Product selection may vary by location.

Quebec

Due to provincial regulations, we are unable to ship directly to Quebec.

For product availability in Quebec, please contact us at:

Phone:
(519) 733-6551

Yukon, Northwest Territories & Nunavut

We are currently unable to ship to Yukon, Northwest Territories, or Nunavut because of carrier limitations and shipping logistics.

International Orders

At this time, we ship only within Canada.

For product availability outside Canada, please contact:

Email:
sales@peleeisland.com

Phone:
1-800-597-3533

Apartments & Condominiums

If your building requires a buzzer code or special delivery instructions, please include this information during checkout.

Many couriers are unable to deliver directly to apartment doors. Shipments may be left with your building concierge or designated receiving area.

Order Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has shipped, we are unable to:

• Cancel the order

• Change the shipping address

• Modify products

• Apply coupon codes or gift cards

Holiday & Winter Shipping FAQs