NOTE: DUE TO COVID-19 PROTOCOL, OUR RETURN POLICY MAY DIFFER SLIGHTLY DUE TO HEALTH AND SAFETY CONCERNS FOR OUR STAFF AND CUSTOMERS. 

PRODUCT RETURNS

ONLINE WINE SHOP

You are solely responsible for ensuring that the recipient’s address is correct. If you have listed incorrect shipping details, you will be responsible for any additional shipping charges that may be incurred due to returns or re-shipments.

Upon delivery, if you wish to return any faulty product (broken bottles, corked product), it is incumbent upon you to immediately contact Pelee Island Winery:

Phone: 1-800-597-3533
Email: inquiries@peleeisland.com

You may be required to retain the bottle of faulty liquid (recorked and at least 3/4 full) for examination by the producer.

By using the Pelee Island Winery “Wine Shop” via the website www.peleeisland.com, you accept and acknowledge that you are subject to the return policies. 

Online Purchases: With a valid proof of purchase (an email invoice), any bottled product may be returned for exchange only, provided the item is unopened, in saleable condition, of the current vintage and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the email invoice. You will be required to pay for any additional applicable shipping charges.

What does saleable condition mean?

The product must be in the original condition (unopened, label and capsule intact, etc.) that will permit the item to be re­sold.

CANCELLATIONS

We are unable to cancel, make product changes, or apply a coupon code or gift certificate to an order once it has been confirmed and entered the delivery process. If you need to change a shipping method, please contact us immediately to initiate this process via email: labels@peleeisland.com

RETAIL BOUTIQUE RETURNS

Retail purchases may be exchanged at our retail stores only on any day of the week.

In-­Store Purchases: With a valid proof of purchase (an original cash register receipt), any bottled product may be returned for exchange only, provided the item is unopened, in saleable condition, of the current vintage and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the receipt.